Maggi Knowledge Agent

The Maggi Knowledge Agent uses generative AI to understand queries in the agent's chat window, and return information in natural language. To access the agent (if enabled), click . The agent chat window opens.

Enter text in the chat window. The agent considers your query and returns information.

Answers that reference a knowledge base source now display supporting images inline, directly under the relevant point in the answer, rather than grouped together at the end of the response.

You can continue to refine your query as you interact with the Knowledge Agent. The agent continues to provide information regarding what you ask it, or the suggestions that you provide based on a previous answer.

Note:
If you think a particular answer is generally helpful, or is incorrect or unhelpful, you can use the thumb buttons in the bottom of the chat.

These buttons appear in the chat window for all agents.

Maggi can also reference client-specific documents. Documents can be referenced in the knowledge agent, for example, when asking about a standard operation procedure for opening a staffing request. Documents can only be managed by MSPs in the client organization's Maggi configuration.

See Maggi.

Note:
If the Knowledge Agent can't answer a question because a related Maggi capability isn't enabled or configured for your organization, it now names the specific setting that's blocking the request (for example, Candidates Refinement through the Maggi Chat) and explains what to do next, instead of returning a generic "No source found" message.

Knowledge Base Content

Alongside client-specific uploaded documents, the Knowledge Agent’s knowledge base includes the full library of VMS user guides, so you can ask Maggi how to use the VMS itself. The following guides are currently included:
  • Getting Started Guide
  • MSP User Guide (Standard View)
  • Manager Guide
  • Supplier Guide
  • Worker Guide
  • Users & Permissions Guide
  • Client & Supplier Configuration Guide

Additional guides are added to the knowledge base on an ongoing basis.

Role-Based Awareness

The Knowledge Agent tailors which VMS user guide content it draws from based on the role of the person asking:
  • MSP users’ questions are answered primarily using the MSP User Guide. If no MSP-specific answer is found, the agent falls back to the Supplier, Manager, and Worker guides. MSP users can access content from all guide types.
  • Client Manager users’ questions are scoped to the Manager Guide. Client Managers cannot retrieve content from the Supplier Guide or other role-specific guides.

This ensures the guidance Maggi provides matches what’s actually available to the person asking.

Deep Links to VMS User Guides

When the Knowledge Agent answers using content from a VMS user guide, its response includes a direct link into the relevant guide page. Click the link to open the full guide section for more detail, instead of needing to search for the page yourself.

Market Rates in the Knowledge Agent

If the client organization has the Market Rates feature active (Pay Intel Configuration), the Knowledge Agent is able to provide data from the Market Rates Module, including the average bill rate for a position.

Ask Maggi a market-rate question directly in chat (for example, "Show me market rates for a Java Developer" or "What is the market rate for a software engineer?") to open an interactive Market Rate widget in the chat window, instead of only receiving a text answer.

The widget includes the following editable fields:
  • Job Title - matched against the Market Rates catalog; you select the title from the search results.
  • Location
  • Years of Experience - a small number of predefined experience bands (for example, 3-5 years, 10+ years) rather than an exact number of years.
  • Industry
  • Rate Type (for example, hourly)

Click Update Market Rate to re-query using the values shown in the widget. Results display below the widget.

Note:
  • Asking a new market-rate question opens an additional widget in the chat rather than replacing the current one, so you can compare results for multiple roles or locations side-by-side in the same conversation.
  • Widget results are saved, so results are not lost if you refresh the page or reopen the chat.
  • Click Cancel on a widget to clear the Job Title and Location fields, reset Years of Experience to the default (3 years), and hide that widget’s current results.
  • The widget only appears for organizations with Market Rates configured. If your organization isn’t configured for Market Rates, market-rate questions don’t display the widget.

Contextual Entry Points

Maggi Chat is now aware of your current VMS screen. When opened from a context-specific location (such as the Candidate Review screen), Maggi automatically tailors its experience — for example, opening a 'refine candidates' workflow — enabling you to act directly without navigating away.