Maggi Knowledge Agent

The Maggi Knowledge Agent uses generative AI to understand queries in the agent's chat window, and return information in natural language. To access the agent (if enabled), click . The agent chat window opens.

Enter text in the chat window. The agent considers your query and returns information.

You can continue to refine your query as you interact with the Knowledge Agent. The agent continues to provide information regarding what you ask it, or the suggestions that you provide based on a previous answer.

Note:

If you think a particular answer is generally helpful, or is incorrect or unhelpful, you can use the thumb buttons in the bottom of the chat.

These buttons appear in the chat window for all agents.

Maggi can also reference client-specific documents. Documents can be referenced in the knowledge agent, for example, when asking about a standard operation procedure for opening a staffing request. Documents can only be managed by MSPs in the client organization's Maggi configuration.

See Maggi.

Knowledge Agent Considerations

There are some considerations when using the Knowledge Agent. Maggi is excellent for open-ended questions that require analysis or summarizing. Maggi is not useful for mathematical calculations or sorting and filtering data.